International Scaling: Let people handle the conversations, and computers handle the pain points.
As the program scaled to collaborate with more organizations, hours of scheduling time would soon delay the process. Our team of 6 researched user stories and pain points, iterated, and scheduled out the development of a secure in-app scheduling tool.
This allowed for continued data privacy throughout the scheduling process and kept all documents in one place. It prevented incorrect scheduling or incomplete competency spreads in teams.
5-10 users from 5+ roles contribute to each appraisal event, so we tuned into their needs.
Organization Admins & Coordinators
ISACA Coordinators
Appraisal Team Leads
Appraisal Team Members
How do we make a smooth, international schedule that makes it simple for the most qualified candidates to collaborate and stay in sync?
We conducted interviews, broke down functionality and implementation steps and costs, then got to work defining.
Here are just a few questions we explored; some answers removed entire steps while some created whole new task flows.
How many people need to approve the project plan? How many people can apply after approval? What information is visible to all, and what details are shared after confirmation?
How do we rank "best fit"? Which categories are weighted for more effective expertise matching?
How do our users communicate most quickly to keep approval processes moving?
Discussing with the team, we broke down the answers into meaningful features, discussed scope, and dove into mockups.
